Cyber Complaint Support

rbl bank credit card fraud

Complain Detail:-> In respect to the complaint regarding online card fraud we have already lodged telephonic as well as email compliant to the RBL bank Credit card services and whose case id is 28866793. I want to draw your attention to incidents that happened on 15th April 2021. I periodically received calls from the number +919127142396 Since 3rd March 2021. The lady named Tania Varma called many times regarding the RBL Bank card details. She explained the uses and benefits of the Card in the month of March. On 14th of April around 12:35pm I received call from the same number and she told about the reward points earned on transactions. She gave multiple options to redeem like purchasing, bill payment and settlement against card dues. She was asking that the card is required to process the redemption of the reward points, but due to unavailability of card on that day, she told me that she will call the next day and requested to keep the card with me.  She called the next day on 15th of April around 1 pm. She was confirming about the reward points, she told me that you earned 28,999 rewards points, after redemption the total value would be INR 9999. She repeated the options given a day before. Now she told me you will get a confirmation call from the bank and told me to confirm all the details and then you can do the redemption process. After sometime I got a call from the number +919754994815 around 1:10pm.  She had all the details of my card  including Card no, validity ,total credit limit, total cash limit, the date of statement generation, the last statement outstanding(she had the outstanding details even before I got the mail about the same ) and due date. She asked me to choose any option for the redemption. I have chosen to clear the dues and the balance amount was to be credited in my account. From the moment the lady told me her name and id number I recorded the call. I am attaching the recording of the call and the call details with the mail for your reference. After confirming the details she told me you will receive an OTP I got the OTP and I shared the OTP with her but it wasn’t correct according to her so she generated another one I shared the OTP again after confirming the OTP I received the message “you have spent INR 28,999.0 at RAZORPAY SOFTW-RAZORPA using your RBL Bank Credit Card (xx2511) on 15-04-2021. Your available limit is INR xxxxx.” After confirming the OTP she was asking for CVV no. but I have not shared the CVV no. with her. She asked the CVV no. many times. In spite of my complain about the elicit transaction done by her she told me not to worry about the money, the money will automatically credited back into the account as this is the general process for redemption of credit points.   I think there is some security loopholes in your system. How can one get each and every detail of the credit card? Even in RBL Banks Credit Card transaction confirmation messages customer don’t get the facility to complain about the transaction while other banks provide a link with the confirmation message so in case if any unauthorized transaction  has been done we can directly go to the link and by clicking on the link we can stop the transaction at the same time. As a customer I would like some improvements in card security. I request you to help me by taking quick action against the above mentioned problem. Thanking you, Nikhil dighe (9374007941)



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