Cyber Complaint Support

unauthorised credit card transactions

Complain Detail:-> Hi,   This is to inform you that someone called me today in the morning at around 11am from (7381251451) and told me that he is Indusind bank employee and says he called me regarding the Rewards points and told me we will convert those points in money and then you can withdraw it from any Indusind bank ATM and he ask first 6digit of my card and the remaining 10 digit he verified me and then ask valid through after that he told me he is generating a call for me and then you can put your 7 digit number on it including CVV also which is written back on the card and after that I got one secure id code message in which nothing is mentioned that this code is for that much amount transaction after giving it he done multiple transactions on my card of 50-60 thousands amount but nothing has deducted from my card all the transactions is approved and then I called your customer care to block my card and to cancel all those transactions because till now no amount deducted from my card and I did not done any of the transactions but they told me if merchant claim for it then we will pay to it why you people will pay to it if I told you all those transactions are fraud and I did not do it and how someone doing transactions on my card without using any OTP. I did not received any OTP of all those transactions then how this is possible. I am telling you again I will not pay anything in future for all those transactions because nothing has been deducted from my card till now and I blocked the card also at the same time. I filled the FIR also in the police station also for the same. I have attached the screenshot of all those transactions.kindly check it and I am telling you again if you people pay anything for all those transactions to merchant then you have to the bank also because I complaint that I did not do any such transactions so I will not pay anything to you people. Kindly look into this matter and resolve it ASAP.   Credit card no- 4412 854763227000   Regards, Ishu Gupta +91-7838717347

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