Cyber Complaint Support

regarding fraudulent transaction through my sbi credit card

Complain Detail:-> Sir, 1. On 01/04/2017 I received a call from a mobile number 9278801733 at around 1610 hrs. The true caller showed the number as bank. The caller was a lady who had a few details about my credit card. She told that she is calling from SBI credit card department and need certain details. The details were provided by me. 2. However, to my surprise I found that following fraudulent transactions were made by the caller while asking me the details:- S no Amount Timings Company/ Firm Hrs:Min:Sec (a) Rs. 4997.00 16:14:38 Idea cell bill desk(Idea Payment Mumbai) (b) Rs. 4997.00 16:17:16 Idea cell bill desk(Idea Payment Mumbai) (c) Rs. 4997.00 16:19:29 Idea cell bill desk(Idea Payment Mumbai) (d) Rs. 4997.00 16:21:07 Idea cell bill desk(Idea Payment Mumbai) (e) Rs. 4562.10 16:27:50 MMPL (TTSL MRUPEE MUMBAI) (f) Rs. 4967.62 16:29:06 MMPL (TTSL MRUPEE MUMBAI) 3. My SBI credit card number is 4377 4865 7712 3415. I am also attaching a copy of card statement as on 01/04/2017 and os on 04/04/2017. 4. You are requested to kindly send a notice via idea nodal team to Idea money care for sharing the account details for the transactions made at serial number 2 ‘a’,’b’,’c’ and ‘d’ above. You are also requested to send a notice to MMPL to check the transaction as per the details at serial 2 ‘e’ and ‘f’.I immediately blocked the card and also lodged a complaint with the credit card customer care and the nodal officer customer care.I also upraised the idea money customer care as well as MMPL. 5. I would request you to kindly help get these transactions cancelled and also initiate strict action against the defaulters. Thanking you Yours faithfully (SANJEEV KUMAR) 8493013752



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