Cyber Complaint Support

https://www.flipkart.com/

Complain Detail:-> I have booked an article (dr. Morphen glucometer) through online on flipkart on 09-07-2019 vide order no. OD115952040708275000. The same was delivered on 13-07-2019 and the payment was made in cash (cash on delivery mode). Later on, the product was found defective and complained a request for return the product to the company on 23-07-2019. In the process of returning the article, call made to the number of customer care of the Flipkart company i.e. 6291648484 which was available on internet. The call was not picked up by the agent. After a moment, a call was received from a new number i.e. 9330097318 and the full details was confirmed from the other side of calling agent regarding booking of above mentioned article. During the calling, company agent has told me that he is sending a link through text message and requested to forward the same alongwith OTP(to verify the product) which would be show in your text message, on the same number i.e. 9330097318 for the purpose returning the cash in my saving account. I have followed the same and send the text msg on other number 9212304242 and conveyed OTP on 9330097318 as said by agent and during the calling, a message for debit of cash from my saving account no 6238000100007463(PNB) for Rs. 34000/- (Rs. 5000 six times and 4000 one time) was shown in place of refund of cash. These transactions were made between 05: 20 p.m. to 05:35 p.m. Just before, I could say or understand something, the call was cut and again the call was made to that number for the query of cash debit and got reply from other side that the debited money will be transferred in your account by tomorrow. Seems it looks fraud case in prime facie and matter relates to Cyber crime. Therefore, your goodself are requested to kindly look into the matter on priority basis and take strict necessary action and further requested to make necessary arrangements to recover money. (screen shot of these transaction, link along with OTP are enclosed herewith)



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