Cyber Complaint Support

excess payment deducted and product not delivered nor amount refunded

Complain Detail:->

Dear Sir / Madam,   This is to inform you that I did one online international transaction on 31st March 2019 of USD 04.91/- but to my surprise payment of USD 56.99 approx has been deducted from my HDFC Bank Master Credit Card against a Smartwatch (MATRIX PowerWatch 2) Order No. 185264. I immediately called and instructed the BANK to stop this transaction but there Call Centre denied by saying that I need to mail all details to dispute cell. I tried to communicate with Company on Email Id: where I initially received a reply that they will cancel and refund back my money but later I again received a mail from them that product has been dispatched and they cannot refund back amount. Upon asking for courier tracking number several time they have not yet provided the same.   Now to my surprise, their website is also down and email ids are also not working. I am clueless as to how to proceed further hence approached your esteemed organization for help.     Request you to please take necessary action against them and try to get back my money.   I hope that necessary actions will be taken promptly and I will be intimated accordingly soon.    Regards,   Sambaran Chatterjee | 8408966224  

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