Cyber Complaint Support

i did not get the refund

Complain Detail:-> sir mene amazon se i kall mobile ka 1 set mangaya the jo ki 1349/- rupees ka tha . us set mein technical problem ke karan maine mobile refund ke liye apply kar diya jiska refund mujhe aaj 23/04/2019 tak bhi nahin mila hai amazon ka kehna hai ki humne apko paisa refund kar diya hai unhone refund ka message bhi send kiya hai jismein  refund refrrence no. show kiya gaya hai jabki abhi tak mere account mein refund credit nahin hua hai amazon kehti hai ki humne to apko 4 november 2018 ko apko paisa refund kar diya yadi aapko refund nahin mila hai to ap apne bank ke home branch se contact karen. apne bank ke home branch se baat karne par unhone kaha ki  amazon ke taraf se jo apko  refrence no. diya gaya hai us no. se to koi ammount nahin aaya hai and ye refrrence no. sahi nahin hai lekin amazon ka kehna hai ki no. sahi hai.  Name of the company-Amazon Product type-mobile hand set Order ID-17125751651601931 Date of Purchase-5/11/2018 Register mail id & contact number :9826289722,nicenetcafe03@gmail.com Amount Paid-1349/- Company reference number :830922300542 Present status- paid mount not refund Grievance Details:As per consumer order two handset though the amazon on 5/11/2018 on 5/11/2018.After received the consumer he found the product was defective so he return the product to the company .after that he give request for refund the amount .Company told they already refund the amount to his account but till now any amount not credit to his account .He already lodge his grievance to the company but they not give satisfied reply .So now consumer wants to lodge his grievance to the company and wants proper responce .



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