Cyber Complaint Support

Complaint about impersonation as Bank official calling on mobile phone to get Debit card information and drawing money at POS

Complain Detail:-> Dear Sir, I have to inform you about the fraud committed on 19/01/2019 at about 11.15 AM with me in connection with my Bank Of India Debit Card by a person claiming to be a Bank official. The sequence of event is described below. On 19/01/2019 at about 11.15 AM, I received a call on my mobile from a person calling himself as Sanjay Verma, a Bank Of India official and informed me that The KYC in my SB account is not updated and due to which my Debit Card will be blocked . He was very convincing and sought some information from me to update the KYC. He told me the last four digits of my Debit Card which was correct, then asked the CVV no. to which I denied. He insisted and convinced me by giving some authentic details of the account and bank. After he seemed genuine person, to my bad luck, I revealed the CVV number and later the OTP I received on my mobile phone. Soon I received a message on my phone that my account has been debited by Rs 19998/-. I confronted him about it, but he said that I will receive a message again and should communicate to him the OTP no. after which the amount will be reverted back. Again, I received another message with an OTP, but by this time I realized that the caller was a cheat. He kept on insisting to reveal the OTP but I refused and passed on my mobile to my son, who confronted him for sometime. He, then suddenly disconnected the phone. We immediately rushed to the bank and informed them about the fraud and enquired whether there was any person named Sanjay Verma working in the bank. There was no bank official of that name working there. I lodged a complaint there and applied for reversal. They accepted it and advised to lodge a complaint to the police. We went to Nerul Police station (Navi Mumbai) but the officer there told us to contact the cyber-crime investigation section, Belapur and said that such fraud of 1 lakh and above are only accepted there. I received SMS from BOI intimating the reference no. of my complaint dated 19/01/2019 as 190119DATA8387. The SMS I received from the bank after the Debit read “BOI – Rs 19998 has been debited to your account xx2428 from POS-WWW MI COM on 19-01-19 “ Sir, I am a retired Senior Citizen and can’t run here and there for lodging a police complaint, nor my conscience allow me to keep quiet after this fraud. I w’d request you to kindly lodge my complaint with the Cybercrime investigation cell for investigation and identifying the fraudster in order to punish him and prevent further acts of Bank fraud by him. The call I had received from the fraudster was from no. +917001851258 to my cell no.  on 19/01/2019 at 11.17 AM. My E mail ID is Thanking You, Sincerely, V C S Verma Dr V C S Verma,                                          

Comments (1)

  1. Mahipal yàdav

    | Mon, 21 Jan 2019

    Subject:- Banking froad call


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