Cyber Complaint Support

Charges on my credit card which I dint make

Complain Detail:-> Dear Sir, I am ashwani Mittal from ludhiana. I use HDFC credit card and a month back my credit card was used by someone for few transactions which are unknown to me. A month back I got a call from Shweta and she said she is calling from HDFC Bank and needs my credit card no for verification and to update my KYC Documents I need to send copies of my documents to the Bank and thus for some important information I need to give my whole Credit Card no which I did. Then she asked my ccv at the back which I refused to give and then she said that they would upgrade me to Gold customer as I have been selected as premium customer for making my payments on time, so i did and Thereon After hanging up my phone it seems that night only my credit card was used for transactions held in pune which I dint do and i came to know when my current month statement came. I called customer service and complaint them but they said i need to close my credit card and they will issue me new one and explained me that under any circumstances Bank doesnt ask for details as she did and they cant do anything about it and they wont reverse my charges which i dint do. I need your help and advise on this. please get my charges reversed and I dont wanna pay for something which i dint purchase. Regards



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