Cyber Complaint Support

Fraudulent transaction from my RBL Credit Card No. 5239 5045 0586 4671.

Complain Detail:->   Sir,                   With due regard, it is to inform that on 06.01.2019 at 04:49:02 am IST a fraudulent transaction of EUR 393.00 has been made for booking Hotel on booking .Com, without using OTP validation from my RBL Bank Credit Card. However, I didn’t made any such transaction as I have made last transaction on 24.11.2018 and after that I didn’t  made any transaction from this card.                   In this regard, it is also to inform that on my card International usage/transaction has already been locked and this of the fraudulent transaction made on 06.01.2019 has been done at  Amsterdam . It is also to point out here that I didn’t get any SMS on my registered mobile number regarding any OTP or message for deduction of amount and when I checked my  Application it shows the fraudulent transaction made on 06.01.2019 and accordingly when I have checked my e-mail account a mail has also been received in the inbox which shows that Your RBL Bank Credit card has been swiped which is not possible as I am in Delhi and my Card is lying with me.                   After viewing the above message I immediately called the Customer Care Number/ Emergency No. to report the complaint but no any option was available there for Fraudulent  transaction complaint. Finally I have blocked my Card and post my complaint on Twitter, for which I didn’t got any reply till now.                   In view of the above, it is requested to look into the matter and re-credit the fraudulent transaction amount in my RBL Bank Credit Card Account.   Thanking You.                                                                                                                                   Yours faithfully       (Manoj Kumar) Registered Mob. No. 9711361753. Registered e-mail:- mkumar2008@gmail.com



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