Cyber Complaint Support

Cheated by fraudster over the phone call and lost Rs.25200

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 Dear Sir/Madam, Most humbly and respectfully I beg to say that I have lost Rs. 25200 over the fraud call. I received a call from the mobile number +91 9868687198 on Saturday, 21, April, 2017 at 2:27 PM.  He told about very lucrative offer that If you purchase Holiday Package from Club4trip.com worth Rs.12600, then He will provide either Nikon D3300 Digital SLR Camera or OnePlus 5(6 GB RAM, 64 GB Memory) or Apple iPhone 7(32 GB) as a gift.                                                                                            Then I purchased the Holiday package worth Rs.12600. Again He promised that if you purchase Combo holiday package of worth Rs.12600 then He will provide either Dell Inspiron 3000 Core i3 6th Gen-(4 GB/1 TB HDD/ Windows 10 Home) 3467 Laptop (14 inch, Black, 1.96 Kg) or Sony 101.4cm (40 inches) KLV-40W672E Full HD LED Smart TV as a gift and also promised that you will get 4000 cash back immediately and the Invoice will be generated for both gift immediately. But, I got neither cashback nor Invoice for the gift item. Now the website club4trip.com is not available and the Mobile numbers +91 9868687198, +91 8447462183 and +919868687813 are not reachable.   I request you to help to recover money and find fraudster. Please find attached document for the reference. Following Details submitted by me: My Mobile No. -+91 8828020375 My Email ID.- niranjankr.092@gmail.com                             Detail Description:- A.      Conversession  Details:- 1.       21 April 2018 :-  I received a call from the mobile number +91 9868687198 on Saturday, 21, April, 2018 at 2:27 PM. He said that he is calling from Club4trip.com and he has selected my contact number for this offer. In this offer, he said that you will get 4day& 3 Night Holiday package in Rs. 12600 with 50% discount along with gift items(any one from either Nikon D3300 Digital SLR Camera or OnePlus 5(6 GB RAM, 64 GB Memory) or Apple iPhone 7(32 GB)). Now he asked about my email ID. I told the my Email ID(niranjankr.092@gmail.com). He sent to me  the complete offer details on email. Now he told that there is a link in the bottom of the mail and clicked on that link for booking. I clicked on that link and went to website page where I filled address details with contact number and credit cards details and paid Rs. 12600. After that I got confirmation mail from customercare@club4trip.com . He also saild that Invoice of gift items will be sent with in 4 hour and you will get tracking ID for gift items on Monday.   Now he said that you are my last 48th customer , so as per our company policy if you purchase holiday combo pack for 2 years worth  Rs. 12600 then you will get same 4 day& 3 Night Holiday package along with the gift items(Dell Inspiron 3000 Core i3 6th Gen-(4 GB/1 TB HDD/ Windows 10 Home) 3467 Laptop (14 inch, Black, 1.96 Kg) or Sony 101.4cm (40 inches) KLV-40W672E Full HD LED Smart TV) with in 4 working day and Rs 4000 cash back immediately. Invoice of gift items will be sent with in 4 hour and you will get tracking ID for gift items on Monday. Again I proceed with the same steps as followed above and booked combo pack.     2.       23 April 2018:- I have called multiple times on the mobile number +91 9868687198(I was called from this number on 21st April 2108) and +918447462183 (CusomerCare number on the website: http://club4trip.com ). The number +91 9868687198 is unreachable since 21st April 2018. But the number (+918447462183) is reachable between 11:00AM and 2:30 PM everyday. Customer care told on Monday that he is processing your order wait for 10 min/ half hour/ 1 hous/ wait till 5 PM. But when I called at 5:00 PM. The number ((+918447462183) is switched off as per announcement got from mobile company.     3.       24th  April 2018:- CustomerCare said that you will get cashback up to 8:00 PM. If it is not processed till 8:00PM then  call me tomorrow at 11:30 PM. He said that he will send gift items to courier today.  But I didn’t get Rs. 4000 cashback.   4.       25th April 2018:- I called at apporx. 11:30 AM to customer care. He said that you will get Rs.4000 cashback and tracking ID for gift items till 4:00 PM. I didn’t get anything till 4:00 PM and this  number is  switched off.   5.       26th April 2018:- I called CustomerCare at 11:00 AM . He said that he has sent mail to bank for cashback related issue yesterday at 3:00 PM and you will cashback with in 24 hour and wait till 3:00 PM. I didn’t get cashback till 2:00 PM. So I called customercare. He said that you have to wait till 3:00 PM. You will get cashback definitely. He said that gift items are out of stock so he will send gift item on Moday 30th April 2018. But I get nothing till now.   B.       Fraudster Address and website details:-                  Fraudster Mobile No. (On which I was called):- +91 9868687198                  Fraudster Contact No. at Website:- +918447462183                  Website:-  Club4trip.com                 Address Mentioned on the Website: Building Number - C 1471, FazalGanj                                                              Pin- 208012, Kanpur, UP.             Email ID mentioned at the website: support@club4trip.com C.      Fraudster Bank details provided by ICICI bank:- Authorization ID:-582220 at 02:46PM Authorization ID:- 749582 at 03:08PM merchant city Noida The solution mobile app   Ref. Numbers:- 811109000652 and 811109004722 (taken from transection details)   D.       Attached Documents:- 1.       All Mail in pdf format 2.       Bank transection details 3.       Website details



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