Cyber Complaint Support

Complain Detail:-> Dated: 26th Nov 18 To Cyber Crime Cell Noida Sub: Complaint against unauthorized transaction from my Credit Card No: 4541982333567797. Dear Sir I am Priyadarshi Nikhilesh S/o Late Shri Shambhoo Saran Verma, R/o F 302, Trident Embassy, Sector 1, Near Bishrakh, Greater Noida West. I am working as DGM at SITI NETWORKS LIMITED, Upper Ground Floor, FC-19 & 20, Sector 16A, Film City, Noida: 201301. My id is attached here for your reference. I have been using credit card of Standard Chartered Bank since long. On 20th Nov 18, at 16.53 PM, I was working in my office (SITI NETWORKS LIMITED, Upper Ground Floor, FC-19 & 20, Sector 16A, Film City, Noida: 201301) at my desk I received one SMS regarding withdrawal of 10000/- (Ten Thousand) from my credit card. The SMS reads as follows: “Dear Customer, you have withdrawn INR 10000.00 using your Credit Card no ending with 7797 on 22/22/18. Please call our helpline if you have not transacted-StanChart. Immediately I called helpline (011-66014444) of Standard Chartered Bank and spoke to Ms Sujiththaa. While I was speaking to her, meanwhile from 16.53 to 16.56 four more cash withdrawals done and I got the same SMS every time. This way total 5 cash withdrawal were done of 10000/- each amounting to 50000/- (Fifty Thousand). On my request she blocked my Card. Request No give as: 201811102032. She assured me that she will initiate investigation for this. While speaking to her, at 16.55 I again got an SMS from VK-STANCH as “Dear Customer, noted transaction from BAGUIATI KOL for INR 10000.00 on your StanChart card ending 7797. Reply to +918800475522 with 1 if authorized else with 2. I informed the same to Ms Sujiththaa immediately as she was on call with me lodging my complaint. Again, I got an SMS at 17.20 from VM-STANCH as “It is now urgent you respond to our previous message. Please reply 1 if authorized, 2 if not authorized to +918800475522. StanChart. Again, I got a call from +918039837100. He introduced himself as Prasad from Standard Chartered Kolkata. He was asking regarding transaction. I told, it’s a fraud transaction. Again, on 22nd Nov 18, I call their help line (011-66014444) to confirm the status of my complaint. I was shocked to know that that they had not lodged any complaint so far. When I insisted for reason, they lodged my complaint with complaint no 20181122499628 and assured positive response. On 26th Nov 18, I got a call from +918039819800. The lady speaking to me was from complaint investing/resolution department of the Standard Chartered Bank. She told me that the investigation will take 45 days to be completed. Meanwhile I also suggested to lodge a police complaint in this regard. Hence this complaint it. Request you to acknowledge the complaint and help me out. (Priyadarshi Nikhilesh) F 302 Trident Embassy Sector 1 Near Bishrakh Greater Noida West