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Transaction failed but debit amount is not refunded

Complain Detail:-> On Sep7,I tried to pay my electricity bill of rupees 1810 via phone pe . The transaction LD number isN1809071703555612 is failed.1780 rupees was deducted from my account and 30 from my wallett. Now almost 12 days are over but they do not return my hard earned refund of rupees 1810.



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