Cyber Complaint Support


Complain Detail:-> The following transactions are done by unknown persons on my Standard Chartered Bank credit card number 4622 XXXXXXXXXXXX1375 on 08.08.17 at Neiman Marcu in US. An SMS received at 02.55 A.M. on same day in mobile saying “Thank you for using StanChart Card No.XX1375 on 08/08/17 for USD 1394.00” , which was not done by me or authorised by me. I had noticed these messages in the morning at 06:15 a.m and immediately called the Standard Chartered Bank Customer Care and lodged the complaint and asked them to block the credit card. They assured me that they will block the card immediately and will try to recover the fraud transaction amount,which will be reflected in my card statement within 45 days time. The customer care Executive has issued reference number as proof of complaint i.e. 2017 0804 9824 & 2017 0804 9825. I had also given a written complaint by mail and also through letter by post to Standard Chartered Bank customer care regarding these unauthorised transactions and requested them to reverse these amounts which were not done by me or authorised by me. They promised me that they will investigate into this and do the needful At the time of these transactions the credit card was with me and I have not shared any details of my card to anybody. The card is now also in my safe custody I would like to bring it to the notice of the Cybercrime cell to investigate into this and do the needful.. Expecting your immediate action on this. Thanking you, Yours truly MARIAMMA JAMES

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