Cyber Complaint Support

Unauthorized debit card transaction

Complain Detail:-> received a message on 13/08/17 saying that 5000.00 Rs/- has been debited from my SBI account by using my Debit card. This is an unapproved transaction without my knowledge, I did not use my ATM card for any transaction on GOOGLE,also I did not receive and OTP or anything for the transaction. The message said "Thank you for using your SBI Debit Card XXXXXXXXXXXX" for a purchase worth Rs5000.0 on POS 248742000103177 at GOOGLEXXD txn#417672." My card as not stolen, also I did not share my card details with anyone. I also had an unauthorized transaction through this same POS number for Rs.30/- before the amount of Rs.5000.0 got deducted. This is a case of fraud by GOOGLE luring customers by accessing their debit card information. I also saw similar cases of fraud by GOOGLE on the internet, This is extremely shameful for a company like GOOGLE to cheat customers by accessing their private information such as bank account details. I would like GOOGLE to refund the amount to my account. Hope someone helps me in this and also to prevent such frauds in the future.



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