Cyber Complaint Support

Delivery of fake material

Complain Detail:-> Sir While going through my Facebook account on 10th July, 2017, I saw add for purchase of MONT BLANC pens and men accessories at discounted price of 40% . On clicking on the add the website of MONT BLANC popped up and it looked to be original web site of the company showing all products and other details of company address etc. Being convinced that this is not fake I placed and order for purchase of MONTBLANC MEISTERSTUCK CLASSIQUE FOUNTAIN PEN on 10th July, 2017 for which i received the conformation by email from care@montblancwriting.com at 12.42 pm with Subject order conformation#110541138 asking me to make payment online on the payment of RS. 8000 on the link provided in the mail which was Payment link https://www.instamojo.com/@italia/. further i was asked to send the screen shot of the payment made on whatsaap number +91-8699139442.After speaking the concern person Mr. Raj(Name of the person who had sent me the mail) on the given whatsapp number I modified my order and added another item Montblanc Belt and the total amount to be paid was 19000.45. After about 5 minutes I received a call from the above number asking me to make payment online and offering me further discount of Rs.4000 for which I also received a conformation mail on 10th July, 2017 at 2.20 pm. Asking me to make payment of RS.15000 on the payment link already provided.I made the payment of Rs.15000 through my HDFC bank card on 10.07.2017 at 14.41.27 at IMJOIN1197532 for which conformation on 11th July, 2017 after I insisted that the conformation of payment received by them be sent to me they sent me and unsigned mail from care@momtblancwriting.com confirming that the payment had been received by them. The above mail dated 10th July, 2017 also confirmed that the goods will be delivered to me by 17th or 18th July, 2017. The mail aslo mentione the condition that) This order will be coming with 30 days authenticity challenge in which you can get it checked any where in the world and if you find product is not genuine we will refund you the double amount paid to us ). after waiting for two day beyond 18 the july I called up their whatsapp no and asked them for the delivery schedule of my order . after lot of persuasion and repeated messages on whats app finally the goods were delivered on 24th of JULY. At the time of delivery i opened the box in front of the delivery boy and to my utter surprise the goods delivered were not matching to my order. both the products were entirely different from the order i had placed. i immediately called up the whats app no and confronted the person about the wrong goods being delivered to me and asked him to take back the goods after refunding my money. There was no tax invoice attached to the delivery packet either. Neither the warranty card of the pen was stamped and signed by the dealer or consignee and there was no warranty cared in the belt . There was no way I could have confirmed that the goods were original, more over the address of the sender was of Ambala cant. I am sure a company as big as MONT BLANC can never have their authoried dealer in Ambala Cantt. SCF 14, Shukul Road, Ambala City. Mont Blanc has their showrooms only in big metropolitan city’s like Delhi, Bangalore, Calcutta, Mumbai and that to in Five star hotels. There is for sure some racket of selling fake international brands going on in big way He on the other hand request to take the delivery of the goods as a procedural matter and assured that he will either send the goods as per my order placed in 48 hours or refund my money. Nothing has happened till now. For last three day he has stooped responding to my phone calls and whatsapp messages. There is for sure a fake website running in the name of one of the worlds most reputed Brand MONT BLANC which world leader in making writing instruments. Any responsible company of this repute will never indulge into sending wrong consignment and that to without proper Tax invoice.I have maintained complete record of Whatsapp messages and email along with voice recording of conversation’s held between us.I request you to kindly look into the matter with utmost urgency and take necessary action in helping me get my money back. Thanking You Yours Sincerely VireshGoel T- 134a, Aam Bagh Farm House Near Shamshi Talab, Andheria Morh Mehrauli, New delhi - 110030



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