Cyber Complaint Support

Transaction of credit by falls bank representative

Complain Detail:-> On 2nd june 2018 i had received a call from +91-9990620799 stating that they are calling from HDFC bank credit card division. They informed me that my credit card is being updated and asked me to authenticate my card and my identity. they asked my credit card number and other card related details when i refused to give they we kept on insisting on the same and kept of telling me that im on a recorded line and its a process and they need it for validation. they first did a transaction of 1rs and told its processing fee and after that they did a transaction of 9601 rs. when i asked them that why have to initiated the transaction they told me its a blocking amount and it will be refunded to me. I called up the bank and i was informed that i have been a victim if a fraud. The person called me back and assured me to refund the money and initiated an transaction of 8110 rs stating that its a refund process. i have bought all this to the banks notice and blocked my card. I would like to know what legal action can be done towards them and if i can get my money back. Also my bank had asked me to file a complaint with you. Kindly help me



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