Cyber Complaint Support

Nine unauthorised debit transaction happened through debit card online from ICICI Bank Saving Account

Complain Detail:-> Dear Sir, This is reference with complain registered regarding my ICICI BANK Debit card transaction happened without my authorization on 26.05.2017. Total Rs.20000 has been debited through debit card online from my ICICI Bank saving A/C No.000701503699 without my authorization on 26.05.2017 which is not acceptable. I have received reply from ICICI BANK as follow on 1st June 2017 We inform you that as per the service request SR474635914, we got the revert from concern team, As confirmed by merchant, transaction id 6175863456, 6175863968, 6175864812, 6175865410, 6175865938 & 6175866250 has been successfully updated at merchant's (airtel1/del/prepaid) end. Transaction id 6175863504 & 6175866338 has been successfully updated at merchant's (recharge.pay1.in) end. Online transaction mentioned in SR was completed using second factor authentication (ATM pin). Hence you need to contact the merchant directly for refund. Alternatively, you may call our Customer Care on 33667777 between 7:00 a.m. and 9:00 p.m. Please prefix the number with the STD code of your city. or visit the nearest ICICI Bank branch along with your valid ID proof We thank you for giving us an opportunity to be of service to you. I have received reply from merchant: recharge.pay1.in as follow. As we have checked below are the two transaction done on our platform. Please see the details. User Mobile Number: 9069934522 Transaction Amount: 5000 Transaction Date & Time:2017-05-26 02:05:17 IP Address:197.242.108.190 Pay ID: 6175863504 User Mobile Number:7503728961 Transaction Amount: 4000 Transaction Date & Time:2017-05-26 02:21:22 IP Address:197.242.108.190 Pay ID: 6175866338 User has used the amount, so we unable to refund the same. Request you to please share details with cybercrime team for more details of fraud user. Regards, Pay1 Support Desk I am waiting for revert from merchant: airtel1/del/prepaid now. Request you to investigate the matter according to the fact mentioned by merchant and recover my debit transaction of Rs. 20000 Warm Regards Prashant Kumar A 7/17, KH: 884/1, SATBARI New Delhi 110074 Mobile No. 9818328537



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