Cyber Complaint Support

PRODUCT ORDERED BUT NOT RECEIVED

Complain Detail:-> The dispute details are as follows: I have received a call from merchant Holidays planner(Noida based) and the she informed that you have to make payment of Rs 24,888/- X 2 = Rs 49776/- for assured gift of one Dell laptop and one iPhone 7.The payment is done with the credit card using Payumoney gateway. The merchant has already received the payment as per my inquiry but the product was never received. The merchant have provided me the contact details as Komal Singh Phone No 9643260687 and Holidays Planner number 01206524244. I have called the merchant on their number. Two times they picked up my call and informed me that the product will be dispatched soon.From 27th April 2017 till today ,I called on the number and now since last two days no one picks the call on 9643260687 and on other number they tell that we will forward your complain to concerned department. Since last two weeks i am trying to get the ordered product but no response from merchant side. So now i am raising a complain against the merchant Holidays planner in order to get my money back for the product i have not received. My transaction number with payumoney is 146631342 and 146643770. Thank You



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