Cyber Complaint Support

Unauthorised transaction on Kotak World Travel Card ATM

Complain Detail:-> On 22nd & 23rdFeb 2018, from Kotak branch , sector 9,chandigarhI loaded 1610 GBP(one thousand six hundred and ten pounds) and 500 Euro(five hundred euro) on Kotak world travel card. ( world kotak travel card 4364 1200 0024 9753) I started my UK journey from 2nd March-New Delhi to London and then to Oxford , Upto 11th March, every transaction was done by me 11th March, every transaction was done by me on my Kotak World Travel Card. But 12th March I was going to Ireland from Oxford (We travelled through morning train & ferry) and reached 5PM at Ireland. My travelling card was in my possession but still money transactions occurred at Oxford and UK as given below: S.No. Date Place Amount 1. 12th March 18 New Inn Hall(Oxford ) 280(Euro) 2. 12th March 18 New Inn Hall (Oxford) 100(GBP) 3. 13th March18 48 Observatory (UK) 100(GBP) 4. 13th March18 48 Observatory (UK) 56.06(Euro) 5. 13th March 18 48 Observatory(UK) 20 (GBP) 6. 13th March 18 48 Observatory (UK) 20(GBP) 7. 15th March 18 14-15 High street, UK 22.48(Euro) 8. 22nd March 18 Abbey House Carfax, Oxford 22.86(Euro) Total transactions :- 100+100+20+20=240 (GBP) 280+56.06+22.48+22.86=381.40(Euro) During these days(12-15 March 2018) I was in Ireland and 16th March, 2018 , I landed at India(Proofs are submitted from passport copy in the branch). Last transaction was done 22nd March 2018.

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